Terms and Conditions for the use of Fluffy Cash

Last updated: 03.09.2023

This agreement is a legal document detailing your rights and the rights of Fluffy Cash (hereinafter referred to as “Fluffy Cash”, “we”, and “us”). You must read these terms and conditions to make sure they contain all that you want and nothing you are not happy with.

Introduction

The website accessible at the address: https://fluffycash.com (hereinafter referred to as “ Fluffy Cash Website”) is controlled by the company Fluffy Cash, Ltd (hereinafter referred to as “Fluffy Cash”).

Through the Fluffy Cash Website, Fluffy Cash provides access to Cashback deals, vouchers, and promotional codes (hereinafter referred to as “Fluffy Cash Services”)

Fluffy Cash Services provided by the Fluffy Cash Website allow users (hereinafter referred to as “Fluffy Cash Members) to receive retrocessions, reductions, offers, and/or an advantage when shopping online with our commercial partners (hereinafter referred to as “Retail Partners” )

Fluffy Cash Services are free and accessible on the Fluffy Cash Website and any other website, software, or application belonging to Fluffy Cash.

Using the Fluffy Cash Website and Fluffy Cash Services require you to accept without reservation these presented Terms and Conditions.

Access to the Fluffy Cash Website and/or Fluffy Cash Services may be refused to any Fluffy Cash Members that do not respect these Terms and Conditions. We invite you to closely read these Terms and Conditions, as refusal to use Fluffy Cash Services may occur immediately and without prior notice.

If you do not accept a part of the Terms and Conditions, you must immediately leave the Fluffy Cash Website and stop using Fluffy Cash Services.

Fluffy Cash reserves the right to modify these Terms and Conditions on an ad hoc basis and will publish the new version on the Fluffy Cash Website. We invite you to remember to regularly read the Terms and Conditions. Any changes will come into effect once published on the Fluffy Cash Website.

The previous versions of these Terms and Conditions may be presented to you upon request.

Fluffy Cash Services provided by the Fluffy Cash Website allow users (hereinafter referred to as “Fluffy Cash Members”) to receive retrocessions, reductions, offers, and/or an advantage when shopping online with our commercial partners (hereinafter referred to as “Retail Partners”).

1) Definitions

Those definitions apply to all of the following Terms.

  • Cashback: means a service provided by the Fluffy Cash Website allowing Fluffy Cash Members to activate Cashback in order to be able to obtain a Retrocession. To activate Cashback, Members must be registered and logged in to the Fluffy Cash Website before clicking on the “Activate Cashback” button. You will then be redirected to the Merchant Partner’s site where you can place an order. Your order will then be automatically detected by the Fluffy Cash Service and registered on your Fluffy Cash Member Account. Once your order has been validated by the Merchant Partner, the resulting Retrocession will be added to your Fluffy Cash Member Account Balance;
  • Terms and Conditions: Terms and Conditions of use;
  • Fluffy Cash Member Account: means a personal space specific to each Fluffy Cash Member which can be accessed with an Email and Password;
  • Cookies: mean files deposited by your browser onto your hard drive that keep information for future connection. To obtain a Retrocession, the Fluffy Cash Member must ensure that the Cookies are active and not blocked on the browser with which he or she places his or her order at the Merchant Partner;
  • Retail Partner: means a third party company listed on the Fluffy Cash Website;
  • Fluffy Cash Member: means an individual using the Services provided by Fluffy Cash and acting for the purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  • Retrocession: means the amount repaid to the Fluffy Cash Member corresponding to a fixed amount or a percentage of the amount of the order excluding taxes and delivery charges;
  • Fluffy Cash Services: means any service provided to a Fluffy Cash Member by Fluffy Cash via the Fluffy Cash Website.
  • Fluffy Cash Member Account Balance: means earnings accumulated in the Fluffy Cash Member’s Account. Earnings may be withdrawn via bank transfer once the threshold of £20.00 has been reached;
  • Fluffy Cash Website: https://fluffycash.com
  • Fluffy Cash: registered trademark by the company Fluffy Cash which manages the activity of the Fluffy Cash Website as well as Fluffy Cash Services;
  • Reviews: comments left by Fluffy Cash Members online on the Fluffy Cash Website informing others about their experiences with our Retail Partners;
  • Referral: Members may refer a friend once they have subscribed to Fluffy Cash and completed at least one confirmed cashback.

Access to Fluffy Cash Services

2.1 Fluffy Cash Member Account

Registering as a Fluffy Cash Member

free and open to everyone over the age of 18, and is limited to one Fluffy Cash Member Account per person.

Creating a Fluffy Cash Member Account

When you register with the Fluffy Cash Website and create a Fluffy Cash Member Account, you become a Fluffy Cash Member and may begin to benefit from using Fluffy Cash Services.

Providing Correct and Complete Information

When you register, you agree to provide correct and complete information. If this information changes, you agree to change it accordingly in your Fluffy Cash Member Account space.

Editing Information

You may also edit your information at any time on your profile page (<a href="https://fluffycash.com/user/profile">https://fluffycash.com/user/profile</a>)

Automatic Acceptance

Your registration will automatically trigger your Fluffy Cash Member Account and acceptance of these Terms and Conditions.

Obligatory Information for Registration

  • Email address (not false or temporary)
  • Password

Additional Information

Later on, you may also add your telephone number, gender, and birthday within your Profile page.

2.2 Password Confidentiality

Confidentiality Agreement

Your Fluffy Cash Member Account, password, and all other information regarding access to your Fluffy Cash Member Account are strictly confidential and is not communicated to third parties.

Responsibility

You are entirely responsible to maintain your password confidentiality. Fluffy Cash can not be held responsible for any use of your Fluffy Cash Member Account by third parties in case of negligence or imprudence on your part when it comes to keeping your login details (email and password) confidential.

Prohibited Actions

You agree to not use account, username or password of any third party at any time, to disclose your password at anytime, nor to divulge your Fluffy Cash Account.

Contact Customer Service

You must immediately contact Customer Service if you believe that your password or account is being used by a third party.

3) Fluffy Cash Services

3.1 Our role

Retail Partners send Fluffy Cash a commission each time a Fluffy Cash Member completes an order on the Retail Partner’s website.

Fluffy Cash splits this commission with the Fluffy Cash Member by adding the sale’s retrocession to the Fluffy Cash Member Account.

3.2 Fluffy Cash Service Operations

3.2.1 Retail Partners

The Retail Partners are companies with which Fluffy Cash has a direct or indirect commercial partnership.

A list of Retail Partners are available on the Fluffy Cash Website: (https://fluffycash.com/stores). Only this list is authentic.

The Fluffy Cash Website dedicates a specific page for each Retail Partner to display all the Cashback offers (Percentages and/or Fixed Amounts) as well as promo codes, vouchers, and their terms and conditions.

3.2.2 Retrocession

Retrocessions posted on the Fluffy Cash Website are in Percentages and/or Fixed Amounts (in pounds). When a Retrocession is displayed as a percentage, the calculation of the Retrocession is made on the total amount of the order placed by the Fluffy Cash Member, excluding taxes, excluding delivery charges, on the Merchant Partner’s website.

Retrocessions indicated on the Fluffy Cash Website are purely indicative, without commitment on the part of Fluffy Cash.

Fluffy Cash makes every effort to display updated Retrocession Percentages and Fixed Amounts, but cannot guarantee them.

The posted amount of a Retrocession changes over time and the Fixed Amount of the Percentage retained will be the one applicable at the time of the order finalisation by the Fluffy Cash Member on the Merchant Partner’s website.

Any Retrocession must be validated by the Merchant Partner and paid in advance to Fluffy Cash. Fluffy Cash will not pay any Retrocession without first receiving the corresponding payment from the Partner Merchant (or its technical service provider).

3.2.3 Obtaining a Retrocession

Before each of your online purchases with one of our Retail Partners:

  • the Fluffy Cash Member must connect to the Fluffy Cash Site to access the Fluffy Cash Service;
  • the Fluffy Cash Member must go to the Merchant Partner’s page and click on the "Get Cashback" button;
  • the Fluffy Cash Member must ensure that Cookies are not blocked and that he is navigating on the correct browser
  • thanks to cookies, Merchant Partner (or its technical service provider) can link this order to Fluffy Cash Services;
  • Fluffy Cash can then link this sale to the Fluffy Cash Member that placed the order.

Each time you wish to obtain a Retrocession from order placed with one of our Merchant Partners, you must repeat the operation described above.

Retrocession is taken into account once the Fluffy Cash Member’s order has been finalised by the Merchant Partner. It will then appear in the Fluffy Cash Member’s Account with the status "pending".

The Retrocession status will remain “pending” until the Merchant Partner has confirmed the Fluffy Cash Member’s order. The “pending” status is provisional but mandatory. It allows the Merchant Partner time to verify the conditions and validity of the order (delivery, returns, no exercise of right of withdrawal)

Once the Retail Partner has confirmed the order, the retrocession will have the status “Confirmed” and will be added to the Fluffy Cash Member Account Balance.

The status change of "pending" to "validated" can take place up to 12 months after the purchase date.

If the order does not fulfil the conditions (cancellation by the Fluffy Cash Member or the Partner Merchant) it will have the status "declined".

If you feel that one of your Retrocessions should not have the status "declined", please contact Customer Service.

3.2.4 Conditions for receiving Retrocession

To receive a retrocession, the Fluffy Cash Member must ensure that Cookies may be saved on his or her browser with which he or she has placed the order with the Retail Partner. Cookies must be active.

The Fluffy Cash Member must also ensure that blocking software is not activated whilst placing the order (ad-block, anti-tracking software, anti-virus etc.)

  • you must navigate to the Retail Partners website through the Fluffy Cash Website, and must be logged in to your Fluffy Cash Member Account and click the button “Get Cashback”;
  • you must not navigate simultaneously on other websites on the same browser whilst placing your order;
  • you must not use a promo code provided by any other website other than the Fluffy Cash Website when placing your order with the Retail Partner;
  • you must not use any loyalty programmes associated with the Retail Partner.
  • you must pay the entirety of your online order and not cancel your order (entirely or partially), and you must not exercise your right to withdrawal.
  • you must carefully read the conditions for each cashback offer proposed by each Retail Partner, found on the specific page on the Fluffy Cash Website.

3.3 Using promo codes and vouchers

On the specific pages dedicated to each Retail Partner, you will find promo codes, sales, and vouchers proposed in relation to that Retail Partner.

These offers are transmitted by the Retail Partner. Fluffy Cash may not be held responsible for any promo code or sale that does not work, or if the advantage gained is different to the advantages proposed by the Fluffy Cash Website.

All other promo codes and offers found on other similar sites (Cashback sites, promo code sites), not relayed by the Fluffy Cash Website, are not compatible with Fluffy Cash Services.

Usage of such promo codes will impede your obtainment of retrocession for your purchases with the Retail Partner.

3.4 Receiving payment from your Fluffy Cash Account Balance

As soon as your Fluffy Cash Member Account Balance reaches twenty (20) pounds, you may request the withdrawal via Payoneer transfer or PayPal transfer for no charge. For Payoneer transfer, you must provide us your Payoneer email address. For PayPal transfer, you must provide us your PayPal email address.

The collected information is strictly confidential and will only be used to pay your balance. The payment will be completed within sixty (60) working days maximum after validation. Fluffy Cash cannot be held responsible for any delays that may be attributed to you or third parties.

In case of incorrect account details provided by the Fluffy Cash Member, Fluffy Cash cannot be held responsible for rejecting a transfer or transfer to the account of a third party. All payment requirements are validated via the personal phone number provided by the Fluffy Cash Member. Fluffy Cash cannot be held responsible for any misspelled information in relation with the payment data submitted by the user.

3.5 Verifications

In order to avoid potential fraud cases, Fluffy Cash may ask Fluffy Cash Members to provide an invoice and / or any other documents such as proof of purchase corresponding to the Retrocession.

Therefore, Fluffy Cash can ask you to supply invoices, delivery, or any other proof of purchase regarding the items linked to the Retrocession.

3.6 Referrals

The referral program is free for all members.

For each referral, the Fluffy Cash Member will receive an amount in pounds (£) in the Fluffy Cash Member Account according to your status at the time of the referral registration.

You may refer as many friends as you like.

  • the referral subscribes via the link provided by the referee and respects the Terms and Conditions.
  • the referral completes at least one confirmed cashback.

When the referral has registered an account with Fluffy Cash, the referral bonus will obtain a “pending” status until the referral completes his or her first confirmed cashback. After this, the referee will receive an amount in pounds (£) and in pounds in the Fluffy Cash Member Account. These amounts depend on your status at the time of the referral.

The Fluffy Cash Member who makes the referral has no access to any of the data and information related to the referral.

You can find more information regarding our referral program here - https://fluffycash.com/cabinet/referrals

4) Declarations

In using the Fluffy Cash Services, you declare that:

  • you are of sound body and mind;
  • you are at least eighteen (18) years of age from the moment you create your Fluffy Cash Account;
  • all the information you provided when creating your Account is correct;
  • you will maintain the accuracy of this information by updating it when necessary;
  • you are legally able to commit to and comply with all the laws and regulations in Ukraine;
  • you agree to use the Fluffy Cash Website and the Fluffy Cash Services exclusively under the conditions provided by these Terms;
  • you have created a single Fluffy Cash Member Account.

By using the Fluffy Cash Services you agree not to:

  • upload, share, or communicate any obscene, defamatory, abusive, or pornographic material that advocates war crimes or crimes against humanity, directly leading to acts of terrorism, violating the privacy of others and / or unlawful in any way;
  • upload online advertisements or commercials;
  • exploit, extract, copy or delete data from the Fluffy Cash Website;
  • modify or adapt the structure of the Website;
  • modify or adapt the Cookies;
  • create a new Fluffy Cash Member Account without the express prior written consent of Fluffy Cash, if it has been deleted for any reason whatsoever.

5) Complaints and Reports

5.1 Complaints about Fluffy Cash Services

If a Fluffy Cash Member makes a complaint it is expected that he or she has used the Fluffy Cash Services in accordance with the Terms and Conditions.

To make a complaint, you may address an email to our customer service via this email address - support@fluffycash.com.

In order for the Fluffy Cash Services complaint to be eligible, you must be registered as a Fluffy Cash Member before your purchase with the Retail Partner.

In order for the complaint to be considered eligible, the claim must be sent within thirty (30) days of the Fluffy Cash Member’s Cashback activation.

In response to a Fluffy Cash Member’s complaint, it is possible that Fluffy Cash will transmit personal data relating to the order made by the Fluffy Cash Member to a Partner in order to perform necessary checks, which the Fluffy Cash Member expressly accepts.

5.2 Report content abuse

If any of the content on the Fluffy Cash Website appears to be illegal and/or violates these Terms and Conditions, you can report it via this email address - support@fluffycash.com.

6) Warranties and Liabilities

The user of Fluffy Cash Services acknowledges and expressly accepts that:

  • Merchant Partners are third parties and Fluffy Cash can not be held responsible for the failure of Merchant Partner. Notably but not exclusively, unavailability of products, delivery delays, defective products.
  • Fluffy Cash can not be held responsible for any use of your Fluffy Cash Member Account by third parties in case of negligence or imprudence on your part when it comes to keeping your login details (email and password) confidential.
  • Fluffy Cash can not guarantee the continuity of the Fluffy Cash Website, its compatibility with your device, operating system and browser.
  • Fluffy Cash reserves the right to temporarily remove or suspend the Fluffy Cash. An interruption to the Fluffy Cash Service does not give the Fluffy Cash Member any right to compensation.
  • Fluffy Cash can not guarantee the accuracy of the information published on the Fluffy Cash Website. The hypertext links contained in the Fluffy Cash Website referring to websites published or managed by persons other than us.
  • Fluffy Cash can not be held responsible for the content, products and services or any data or information available on the website of a Merchant Partner.

7) Intellectual property

All elements of the Fluffy Cash Website and its content (including but not limited to: trademarks, texts, logos, documents, images, coding, software) are our exclusive property and its content providers and are protected by Ukrainian and international copyright laws.

You acknowledge that Fluffy Cash is the sole owner of the intellectual property rights relating to the Fluffy Cash and you are prohibited at any time from challenging the ownership or validity of these rights or any rights attached thereto.

You agree not to claim any or all of the intellectual property rights owned by Fluffy Cash.

You acknowledge that the Fluffy Cash Website is an original work of which the exclusive owner is Fluffy Cash and that only a license for personal use is granted to you to access the Fluffy Cash Website and to use the Fluffy Cash Services.

It is strictly forbidden to reproduce, represent, adapt, completely or partially, download and transfer all or part of the Fluffy Cash Website and in particular trademarks and trade names belonging to Fluffy Cash without the express prior written consent of Fluffy Cash.

Google, Bing, Yahoo (non-exhaustive) search engine bids on Fluffy Cash brand terms, close variations, and spelling mistakes are not allowed.

8) Privacy Policy

Fluffy Cash collects personal data about you.

For more information concerning our Privacy Policy, please see Privacy Policy.

For more information concerning our use of Cookies, please see Cookies Policy.

9) Divisibility of clauses

In these Terms and Conditions, if one or more provisions would be declared invalid, illegal, invalid, or obsolete, the other provisions would retain their full force.

10) Applicable Law

The use of the Fluffy Cash Website is governed by the law of Ukraine.

The contractual relationship between the Fluffy Cash Website and Fluffy Cash Member is governed by the law of Ukraine.

Any dispute concerning the validity, interpretation, execution and/or termination of contractual relations between Fluffy Cash Member and Fluffy Cash can be submitted to the jurisdiction of the courts of Ukraine.

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